Valid from 2020-03-25
These general terms of purchase (the “Terms of Purchase”) apply when you as a consumer (the “Customer”) place an order via www.shopreway.com (the “Website”). The agreement is concluded between you and RE/WAY AB, company reg. no. SE559221702901 (”RE/WAY”). The General Conditions are only applicable for Customers that are consumers. Detailed contact information and other information about RE/WAY is listed on the Website.
The Customer must be minimum 18 years old to order via the Website. RE/WAY does not, in accordance with Swedish law, accept any credit purchases to persons below 18 years of age. RE/WAY reserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has any record for non-payment of debt).
RE/WAY shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments or incorrect information with regards to whether a product is in stock. RE/WAY is entitled to adjust and correct any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, RE/WAY will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to RE/WAY continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the amount of products the Customer will receive or the exact appearance, function or origin of the product. RE/WAY is not responsible for any information by third parties provided for on the Website.
The Website and all its content is owned by RE/WAY or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of RE/WAY.
2. CONTRACTS AND ORDERS
A purchase agreement is concluded when RE/WAY has confirmed the Customer’s order and the Customer has received an order confirmation from RE/WAY via e-mail. RE/WAY encourages the Customer to save the order confirmation for any future contacts with RE/WAYs customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by RE/WAY. If the order is cancelled, RE/WAY will refund any payments the Customer or its pay- or credit card company has made with regard to the order.
3. CUSTOMER DATA ETC.
The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify RE/WAY without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.
If RE/WAY suspects that the Customer abuses its user account or its log-in details or otherwise violates the Terms of Purchase, RE/WAY is entitled to block the Customer’s access to its user account. RE/WAY is furthermore entitled to assign new log-in details to the Customer.
4. PRICES, FEES AND PAYMENT
The prices stated on the Website apply to orders placed on the Website. All prices are presented in SEK and include VAT. The prices do not include payment- and shipping fees, these prices are given separately.
The Customer can pay for its purchase in the manner specified on the Website. RE/WAY uses Klarna as a payment partner. To fulfill a purchase the Customer must accept RE/WAY Terms of Purchase as well as Klarna’s terms and conditions, for the purchase to be safely completed. RE/WAY is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by RE/WAY. Upon invoicing or partial payment, RE/WAY or its partners may obtain a third party credit report. In such a case you will be informed accordingly. RE/WAY reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.
Purchases may be subject to sales, use, excise and other tax in some jurisdictions. It is the buyer’s responsibility to ascertain and pay all taxes due.
5. SPECIAL OFFERS
RE/WAY may from time to time provide special offers on the Website which may have more favourable conditions than those set forth in these Terms of Purchase, e.g. with regard to payment or extended right of returns. Such conditions will apply for the duration of the special offer and for the specific products set forth by RE/WAY in connection therewith. RE/WAY reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these Terms of Purchase shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.
6. DELIVERY AND SHIPPING
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after RE/WAY has confirmed the order in writing through the order confirmation. Further information about RE/WAYs delivery of products and the conditions for delivery are set forth here.
The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.
If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. RE/WAY is entitled to charge the Customer a fee of SEK200 if the package is not retrieved.
7. RIGHT OF RETURNS
When purchasing products on the Website the Customer has a 14 days return period in accordance with applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying RE/WAY accordingly within 14 days from when the Customer or its representative received the product ordered (return period).
The right of return does not apply to the following kind of products:
a) products with broken seals. All products delivered by RE/WAY are sealed with a special RE/WAY-tag. If this tag is broken or removed the product can not be returned.
b) due to health protection or hygiene reasons following products may not be returned (underwear, swimwear)
In connection with ordering a product for which the right of return does not apply, the Customer will receive clear information. If a product has been sealed, the Customer may not break the seal if the Customer wishes to utilize its right of return. The right of return ceases accordingly when the Customer breaks the seal. A seal shall also include any technical seal (e.g. serial number).
If the Customer wishes to return a purchase, the Customer shall, prior to the expiry of the return period, send a clear message to RE/WAY in the manner set forth here. The Customer shall provide its name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message and send this information to firstname.lastname@example.org
If the Customer uses its right of return, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when RE/WAY was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to RE/WAY in accordance with the methods and directions set forth on the Website which you can find here. Depending on the destination, customers may be subject to additional charges in order to receive their package. Such charges include Customs & Duty charges, VAT/local taxes, etc. The aforementioned fees are the sole responsibility of the customer/buyer, even in case of forced return, i.e. prior to the parcel being delivered to the customer. If you require more information on this, please promptly contact our customer support team.
RE/WAY may at time offer returns free of charge for certain products. If return free of charge is applicable, this is set forth on the applicable page for the product on the Website.
When the Customer returns its purchase, RE/WAY will refund the amount the Customer has paid for the product, including shipping costs. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by RE/WAY are exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. RE/WAY is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.
RE/WAY will pay back the amount without undue delay, however, no later than within 14 days from the date RE/WAY received the Customer notification of return However, RE/WAY may delay repayment until RE/WAY has received the product or the Customer has provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.
The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact RE/WAY, as soon as possible after the defect was discovered, using the contact information set forth on the Website.
RE/WAY will carry the cost for the return freight for any approved complaints.
Once a product, for which a complaint has been filed, is returned and the complaint approved, RE/WAY will refund the Customer in compliance with applicable consumer protection legislation. RE/WAY strives to do so within 30 days from receipt of the complaint by RE/WAY, but it may be delayed depending on the nature of the product. RE/WAY reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints RE/WAY complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other European countries. Upon complaints RE/WAY complies with the guidelines provided by the National Board for Consumer Complaints or the corresponding authorities in other European countries.
10. FORCE MAJEURE
RE/WAY is not liable for any delays caused by circumstances beyond RE/WAYs control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, RE/WAY shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and RE/WAY are entitled to terminate the purchase with immediate effect.
11. CHANGES TO THE TERMS OF PURCHASE
RE/WAY reserves the right to change these Terms of Purchase at all times. Any changes to these Terms of Purchase will be posted on the Website. Changes will become valid once the Customer has accepted the Terms of Purchase (in connection with a new purchase or while browsing the Website), alternatively 30 days after RE/WAY has informed the Customer of the changes. However, RE/WAY recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the Terms of Purchase.
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
13. APPLICABLE LAW AND DISPUTE RESOLUTIONS
Any disputes shall primarily be settled by agreement after discussions with RE/WAY customer services.
If a dispute cannot be resolved through discussion with RE/WAYs customer service, you, as the customer, can directly submit complaints online via the EU-commissions platform mediation for disputes. If you submit a complaint via that platform, your submission will automatically be forwarded to the correct national body responsible for resolving disputes. That body will then contact us and try to resolve the dispute without court involvement. In any dispute, RE/WAY follows the decision of ARN or the respective Dispute Settlement Body.
Disputes concerning the interpretation or application of these Terms of Purchase shall be settled as determined under item 13.2, above, or ultimately by the courts.
© RE/WAY AB. All rights reserved.